Conditions générales

Cette page est disponible en anglais.

1. Who we are

The RIFOME website is operated by NORVA GROUP S.R.L., a Romanian company registered since 6 februarie 2026, with the details above. RIFOME is our own brand of lighting: pendants, wall lights, table lamps and floor lamps. NORVA GROUP S.R.L. is the seller and issues the invoice for every order.

2. Prices and currency

Prices are shown in the currency of the country you choose and include VAT. The valid price is the one shown in the cart when you place the order. We record the order in Romanian lei (RON) at the day’s exchange rate; the amount you pay is the amount shown in the cart, in the currency shown. We may correct obvious pricing errors; if an order is affected, we contact you before dispatch and you may keep it at the correct price or cancel it at no cost.

3. Orders

Orders are placed electronically through the cart. The contract is concluded when we confirm dispatch. We may refuse an order if the product is no longer available, if the delivery details are incomplete, or if there is a well-founded suspicion of fraud.

4. Payment

In Romania, Moldova, Bulgaria, Hungary, Greece, Austria, Germany and Italy we accept payment on delivery — you pay the courier when the parcel arrives. In all other countries the order is recorded as “awaiting payment”: we confirm it and send you a secure payment link within 24 hours; the parcel ships once payment is received. Card payment directly on the site is coming soon.

5. Delivery

We ship from our own stock, by courier, free of charge, worldwide, with no minimum order value:

For countries not listed in the table, we confirm the delivery time together with your order.

6. Right of withdrawal

As a consumer you may withdraw from the contract within 14 calendar days of receiving the goods, without giving any reason (Romanian GEO 34/2014, implementing Directive 2011/83/EU). Notify us at contact@rifome.com with your order number and return the product as received, with its packaging and accessories. Return shipping is at your expense unless the product is non-conforming or incorrect; cash-on-delivery parcels are not accepted. We refund within 14 days of receiving the goods. Return address: Jud. Ilfov, Oraș Voluntari, nr. 84C — Depozit Recepție nr. 5, România.

7. Legal guarantee

Products carry the 2-year legal guarantee of conformity (Romanian GEO 140/2021, implementing Directive (EU) 2019/771). Normal wear, misuse, incorrect care and unauthorised repairs are not covered.

8. Products and photographs

Information on material, dimensions and origin comes from each product’s technical sheet. Finishes and shades may vary slightly between batches, and screens render colours differently; this is not a lack of conformity. The light characteristics (luminous flux, colour temperature) are those in each model’s technical sheet.

9. Complaints

Please write to contact@rifome.com first — we reply within 5 working days. You may also contact the Romanian consumer authority ANPC (alternative dispute resolution) or the EU ODR platform.

10. Intellectual property

RIFOME is a trade mark of NORVA GROUP S.R.L.. Texts, photographs and graphics on this site may not be reproduced without our written consent.

11. Governing law

Romanian law applies, without prejudice to the mandatory consumer-protection rules of the country where you live. In case of any difference between language versions, the Romanian version prevails.

Last updated: 11.09.2026